Interview by Luxury Blogger Kevin Underwood
Today, I had the pleasure of speaking with Markus Sassmann, Founder of Galvano Group.
Galvano Group is an international luxury lifestyle and concierge company dedicated to delivering exceptional service, discretion, and personalized attention without compromise. Its bespoke concierge solutions provide access to unique experiences, exclusive opportunities, and premium services across the global luxury landscape.
The company supports a select clientele around the clock, offering tailored lifestyle management and concierge services 24 hours a day, 7 days a week, anywhere in the world.
Having personally experienced the quality of Galvano Group's services, I can confidently say that their execution is seamless, highly professional, and truly exceptional. Every detail is handled with precision, ensuring a level of service that consistently exceeds expectations.
For high-net-worth and ultra-high-net-worth individuals seeking trusted access, personalized solutions, and world-class service, Galvano Group represents a compelling choice and a valuable partner.
Kevin Underwood
Can you explain, for our readers what exactly Galvano Group is about?
Markus Sassmann
By definition, a Lifestyle Members-club. The club offers concierge services such as insider info, access to VIP events, sold-out tickets for sports, entertainment, cultural & galas events, tailor-made travel arrangements and exciting experiences around the globe. It all comes down to ONE goal, to serve corporate & private customers, first class service, with their desires for business & leisure.
Kevin Underwood
Is this service available world wide? Which memberships do you offer?
Markus Sassmann
Yes, we are worldwide. We offer three different memberships, each to clients’ needs. Basic membership provides up-to-date tips & trends in different cities and attractive packages. VIP Membership offers a comprehensive concierge service. Privilege membership gives access to our VVip Club of a few, with exclusive benefits. To companies we offer customized solutions. For example, we support & organize VIP requests or events, deliver unique experiences or create extensive loyalty programs. Many corporations recognize that innovative, personalized and emotional brand experience are the basis for sustainable customer loyalty.
Kevin Underwood
Can you give some examples of particularly special events that you have organized?
Markus Sassmann
An exclusive birthday party at Capri's Mount Solaro, bespoken with all Italy has to offer.
A super Platinum Skybox at a Champions League final including, a Ronaldo signed shirt.
Access to a VVIP club in St. Moritz for a group of HNWIs who were declined with AE Centurion
concierge.
Yacht Charters in the Caribbean & Mediterranean; Helicopter transfers
Private after-hour visits to renown museums such as exclusive time of prayer at the Sistine Chapel.
Private after concert Dinner with Andrea Bocelli at his villa.
Tennis meet & greet with Roger Federer
F1 Pit & team tours; super-yacht parties in Monaco.Access to the most sought-after VIP events in the world, such as Leonardo DiCaprio Gala at Saint
Tropez, Cannes Film Festival, Fashion & Awards shows… etc..
But also simple, like a bouquet of roses or a nice table with sea view.
Kevin Underwood
What is the different between Galvano Group and others in your business?
Markus Sassmann
-Galvano Secrets-.
Each request, regardless of scope of work & budget gets a unique additional service offered to surprise &
amaze our client. This is the perfect expression of going beyond with a touch.
Kevin Underwood
What is your customer profile?
Markus Sassmann
Our clients are successful personalities & companies from various sectors such as finance, insurance,
diplomates, travellers & much more.
Kevin Underwood
Why should you become a Galvano Member?
Markus Sassmann
Time being most valuable asset, we make sure our members can make optimum use of it. We provide superior quality and tailor-made first-class services, anywhere, anytime. VIP members save up to €5000 per year, with group members deals, upgrades & Galvano Points.
Kevin Underwood
Give a brief history?
Markus Sassmann
GALVANO GROUP was founded 10 years ago. It came up with the idea of combining all available virtual tools with human insider skills & knowledge.
-A Global Butler In Your Pocket- & -An Ace Up Your Sleeve- defines who we are.
Kevin Underwood
What’s the most unusual request that you have received?
Markus Sassmann
A marriage proposal.
In the most exclusive Palazzo in Venice, 20 violinists, 18 actors with Renaissance costumes, Michelin star chef, 1000 candles to light up the dinner, along with 20.000 rose petals .... fortunately she said Yes!
A search for a suitable villa in Switzerland, for one of the wealthiest businessman in the world.
15 Luxury experiences for a Oscar night charity party in Beverly Hills.
Kevin Underwood
What are the most qualities that you look for in a concierge?
Markus Sassmann
Attention, Meticulous, Speed, Care & Will to deliver with no compromise.
Kevin Underwood
How do you see the future of the business?
Markus Sassmann
An organic evolution of what we currently do. It's about quality and passion.
Thank you Markus.
